Shipping policy

Shipping

We currently ship to addresses in the United States. We do not ship to Alaska or Hawaii.

Ships from the maker
Most OLIVA pieces are sent directly from the independent brand that makes them. If your order includes items from different brands, they arrive in separate packages, often on different days.

Shipping cost
- Shipping is calculated at checkout from the rates each brand sets for your address. You see the full shipping cost before you pay, and there are no hidden fees added later.
- OLIVA does not add a markup to shipping. When a brand ships an item for free, your shipping for that item is free too.
- If your order includes items from several brands, the shipping for each brand is added together and shown as one shipping total at checkout.
- Sales tax, where it applies, is calculated at checkout.

Large and heavy items
Some furniture, rugs and oversized pieces are delivered by freight. Where the brand offers them, checkout shows the delivery options and their prices, for example curbside delivery, delivery inside your door (threshold), room placement or white-glove delivery. Choose the option that suits your home before you pay. Please check that the item fits through your doorways, stairs and elevators before ordering.

Processing and delivery time
- Processing time varies by brand. Most in-stock items leave the maker within a few business days.
- Delivery time after shipment depends on your address, the carrier and the option you choose at checkout. Some options show an estimated delivery time in their name.
- If an item is a pre-order, made to order, or takes longer than usual to arrive, we say so on the product page. If a brand cannot ship your order in the stated time, we will let you know and you can cancel for a full refund.

Tracking
When an item ships, you receive an email with tracking information. You can also see your orders by signing in to your OLIVA account.

Address and delivery
Please check your shipping address before you place your order. If a package is returned to the sender because the address was incorrect or the delivery was refused, the original shipping cost cannot be refunded.

Damaged, lost or delayed packages
If a package arrives damaged, or tracking stops updating, email us at bekzodsell.00@gmail.com with your order number and, for damage, a photo of the item and the packaging. We work with the brand to arrange a replacement or a refund at no cost to you.