FAQ
Where do you ship?
We currently ship to addresses in the United States. We do not ship to Alaska or Hawaii.
How long does delivery take?
Many OLIVA pieces ship directly from the independent brand that makes them, so processing time varies by brand. Made-to-order items and pre-orders take longer, and we say so on the product page. Delivery time after shipment depends on your address and the carrier.
How much is shipping?
Shipping is calculated at checkout from the rates each brand sets for your address, and you see the full cost before you pay. We do not add a markup, so when a brand ships for free, your shipping is free too. Large items such as furniture and rugs may offer extra delivery options, like room placement or white-glove delivery, with their prices shown at checkout. See our Shipping page.
Can items from one order arrive separately?
Yes. If your order includes items from different brands, they may arrive in separate packages on different days.
How can I track my order?
When an item ships, you receive an email with tracking information. You can also see your orders by signing in to your OLIVA account.
Can I cancel my order?
You can ask to cancel before it ships, from your OLIVA account or by emailing us. Once an order has shipped it can no longer be canceled, but you may return it under our Refund Policy.
What is your return policy?
Most items can be returned within 30 days of delivery. Some items have a shorter 14-day window set by the brand that makes them; the terms for each item are shown on the product page. Fragrance, skincare, grooming, underwear and other personal-care items, made-to-order pieces and items marked "Final sale" cannot be returned unless they arrive damaged, defective or not as ordered. If you change your mind, a flat $9.99 return label fee is deducted for items with 30-day returns. For items with 14-day returns, the actual return label cost is deducted (we tell you the amount first), plus the card processing fee (2.9% + $0.30) on returns of $150 or more. UpCircle items are shipped back by you, with nothing deducted. Returns of damaged, defective or wrong items are free. See the full Refund Policy.
How do I start a return?
Sign in to your OLIVA account, open your order and choose Request return. If you checked out as a guest, email us with your order number. Please wait for approval before sending anything back, because returns go to the brand, not to us.
What if my item arrives damaged or wrong?
Email us within 7 days of delivery with your order number and a photo of the item and the packaging. We will arrange a replacement or a full refund, including shipping, at no cost to you.
How do I choose a size?
Sizing varies from brand to brand. Check the product page for the maker's own measurements where they are provided, and see our Size Guide for how to measure yourself and a general size reference.
Do you offer exchanges?
We do not offer direct exchanges. Return the item for a refund and place a new order for the size or color you need.
How can I contact OLIVA?
Email us at bekzodsell.00@gmail.com or use our contact form.