Returns & Refunds

30-day returns. You can request a return within 30 days of the delivery date for most items. Some brands set a shorter 14-day return window, and some items are final sale. The return terms for each item are shown under the "Add to cart" button on the product page, so you can see them before you buy.

Items must be unused, in their original condition and packaging, with all tags and parts included.

How to start a return

Sign in to your OLIVA account, open your order and choose Request return. If you checked out as a guest or need help, email us at bekzodsell.00@gmail.com with your order number.
Most OLIVA pieces ship directly from the independent brand that makes them, so returns go back to that brand, not to us. Once your request is approved, we email you the return instructions and either a return label or the return address.
Pack the item securely and send it within 14 days of approval. Please do not send anything back before your return is approved; items sent to the wrong address may be lost.

Costs when you change your mind

If you return an item because you changed your mind, ordered the wrong size or color, or simply don't want it, some costs are deducted from your refund. They depend on the item's return terms, which are shown on the product page:

Items with 30-day returns: we email you a prepaid return label, and a flat $9.99 return label fee is deducted from your refund.
Items with 14-day returns (except UpCircle): we email you a prepaid return label, and the actual cost of that label is deducted from your refund. We tell you the exact amount before you send the item, so you can decide whether to go ahead. If the refunded items total $150 or more, the fee our card processor keeps when we issue a refund (2.9% of the refunded amount plus $0.30) is also deducted. For example, on a $200 return this fee is $6.10.
UpCircle items: you ship the item back yourself and pay the carrier directly, so nothing is deducted from your refund. See the UpCircle section below.

Original shipping charges and paid delivery services that have already been carried out (such as threshold, room placement or white-glove delivery) are not refunded.

None of these costs apply when an item arrives damaged, defective or not as ordered.

Damaged, defective or wrong item

Email us within 7 days of delivery with your order number and a photo of the item and the packaging. If an item arrives damaged, defective or not as ordered, you pay nothing for the return and nothing is deducted. We arrange a replacement or a full refund, including the original shipping.

Refunds

We refund your original payment method after the brand receives and inspects the item. For most items the refund is issued automatically at that point. Your bank may take 5 to 10 business days to show the refund.

UpCircle products

Unopened, unused UpCircle items in their original packaging can be returned. Opened UpCircle items cannot be returned unless they arrived damaged, defective or not as ordered.
Request the return within 14 days of delivery. Before you send anything, we contact UpCircle for you and email you a return authorization number and a return form; please include both in your package.
You arrange and pay for the return shipping to UpCircle. No prepaid label is provided, so no return shipping is deducted from your refund.
The item must arrive back at UpCircle within 30 days of the original delivery date, so please ship promptly using a trackable service.

Items that cannot be returned (final sale)

Fragrance, skincare, hair care, grooming, underwear and other personal-care products, for hygiene reasons (except unopened UpCircle items, as described above)
Made-to-order items and pieces from brands that sell on a final-sale basis
Items marked "Final sale" on the product page
Gift cards

Final-sale items can still be refunded or replaced if they arrive damaged, defective or not as ordered.

Exchanges

We do not offer direct exchanges. Return the item for a refund and place a new order for the size or color you need.

Cancellations

You can ask to cancel an order before it ships, from your OLIVA account or by emailing bekzodsell.00@gmail.com. Once an order has shipped it can no longer be canceled, but you may return it under this policy. Pre-orders can be canceled for a full refund at any time before they ship.

Questions: bekzodsell.00@gmail.com

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